Refund policy

60-day satisfaction guarantee

You have 60 days from receiving your parcel to request a return. The item must be in the same condition as when you received it, unused and in its original packaging. Please include your receipt or order confirmation.

Right to cancel (14 days)

Under the Consumer Contracts Regulations you have 14 days from receiving the item to cancel without giving a reason. The same conditions as above apply.

How to request a return

Please contact us first at info@nordretail.com. We’ll log your request and send you instructions and the return address. Returns sent without agreement cannot be accepted.

Return costs

If you use your right to cancel, you pay the return postage. If the item is damaged, faulty or wrong, we cover the cost of the return.

Damaged or wrong item

Please check your parcel when it arrives. If anything is damaged, faulty or wrong, contact us as soon as possible at info@nordretail.com and we’ll help you.

Refunds

Once your return has been received and checked, we’ll let you know whether the refund is approved. The money is refunded to the same payment method no later than 14 days after we receive the return. It may take a few extra working days for the amount to appear in your account.