Privacy policy

Privacy policy

Doglivo processes personal data so that we can deliver your order, provide customer service and improve the online shop. We collect the details you give us (name, address, email, phone number and payment information via our payment providers) and technical information about how you use the site (device, browser, IP address and cookies).

How we use your data

• To process, ship and follow up orders and returns
• To answer your questions
• For marketing, if you have consented – you can unsubscribe at any time
• For security, fraud prevention and to meet legal requirements

Sharing

Data is only shared with providers that help us run the shop, such as Shopify, payment providers and couriers, and with authorities when the law requires it. Data may be processed outside the UK and EEA with a valid transfer mechanism (standard contractual clauses).

Your rights

You have the right to access, correct, erase and port your data, and to object to or restrict its processing. Contact us at info@nordretail.com. You can also complain to the Information Commissioner’s Office (ICO).

Data controller